FAQs

Products

Which fragrances are the Scentric Eau de Parfum’s inspired by?

Are all your products vegan?

What does ‘Feel Good Candles’ mean?

Can I buy your products in bulk to sell in my own business?

How do I become a Scentric Star?

Shipping

Do you ship outside of the UK?

When can I expect my order?

Why does my courier notification say my package is from Rothwell Enterprises Limited?

My package hasn’t arrived yet – what do I do?

What do I do with the packaging my order came in?

Returns

What do I do if I need to return my order?

The courier has returned my order to you – what happens now?